Notewell Support
Effective date: October 19, 2026
Here is help for the parts of Notewell people ask about most, from getting audio in to getting to-dos out.
Getting a recording in
Tap Import a recording and choose an audio file, or use Record now. Want to see how it works first? Try the bundled sample.
Transcription problems
Transcription runs on your iPhone, so it needs Speech Recognition permission and an on-device speech model for your language. If it fails, check Settings › Notewell › Speech Recognition, make sure the language is supported on your device, and try a clearer or shorter recording.
No summary appears
Summaries need Use AI on in Settings, your permission in the AI sheet, and an internet connection. If any of these is missing, your transcript is still saved and nothing is sent.
The summary is off
Use Change to correct it, or Not this to discard it. Your edits steer later summaries of the same recording. Always check names, numbers and dates against the recording.
Photos on a note
Take a photo of a whiteboard or slide, or pick one from your library, to pin it to the note. Removing a pinned photo from Notewell does not touch your library copy.
Exporting
Open a note to share its card or save it to Photos, or copy text to paste elsewhere.
Lost notes
Notes live only on your iPhone. If you delete a note or the app, we cannot recover it.
Purchases
There is nothing to buy, restore or refund in Notewell.
What we cannot help with
We cannot advise on whether a recording is lawful where you are, correct the content of a meeting, or support other apps you share notes into.
Contact
Write to followups@notewell.app with your iPhone model, iOS version, the app version from the App Store page, and what you were doing when the problem happened. Please do not send recordings, transcripts or other confidential material unless we ask and you are comfortable sharing them.